Get in Touch With Us
Kenya Bets compares sportsbooks available to Kenyan bettors on the things that actually decide value — market depth, odds, M-Pesa withdrawal speed, jackpot terms and how much of a bonus survives the wagering conditions. If you have a question about how we reached a verdict, spotted something that needs updating, or want to flag an issue with a specific operator, this page tells you how to get that message to us.
How to Reach the Team
Email is the most reliable way to contact us. Write to [email protected] and a member of the editorial team will read your message personally — we do not rely on automated replies to stand in for a real answer.
Tell us upfront what your message is about. A quick line at the top — "correction", "jackpot question", "payout query" — means it lands with the right person faster and you get a useful answer sooner rather than a holding reply.
What You Can Get in Touch About
- Comparison and ranking questions — If you want to understand why an operator's licensing category, withholding tax treatment, or wagering terms are described a certain way, ask us and we will explain the basis for it.
- Corrections — Bonus figures, jackpot structures, M-Pesa limits and withholding tax rates change. If you have seen an operator update a term and our page has not caught up, tell us the specific detail and where you saw it.
- Licensing and regulatory queries — If you have checked an operator against the public regulator register and found a discrepancy with what we have published, let us know. We do not name an operator as Kenyan-licensed without a verifiable licence number, and we want to keep it that way.
- Content suggestions — If there is a jackpot format, a payment method, or a betting market you think Kenyan readers need covered and we have not addressed it, say so.
- Responsible gambling concerns — If you or someone close to you is struggling with betting, mention this in your message. We will point you toward deposit-limit and self-exclusion tools, and toward independent support resources rather than any operator's own channels.
What Happens to Your Message
Every email is read by an actual person, not routed through a script. We aim to reply within a couple of working days, though enquiries that need us to re-check a fact — a withholding tax rate, a paybill number, a licence number against the regulator's register — can take a little longer, because we would rather confirm it properly than guess.
If your question relates to a specific bet, deposit or withdrawal you have made with an operator, we cannot intervene on your behalf or access your account. That has to go through the operator's own customer support. We can, however, use what you tell us to check whether our published information about that operator still holds up.
Before You Write In
A few things are worth knowing so your message reaches the right place first time:
- We do not process deposits, withdrawals or account verification — those sit entirely with the sportsbook you are using.
- We are not a Kenyan regulator and cannot resolve a licensing dispute, but we can update our coverage if you point us to something the public register shows differently.
- All betting content on this site is for readers aged 18 and over. If your enquiry touches on underage access or a self-excluded account, flag it clearly so we can treat it with the right priority.
If you are researching non-UK-facing platforms and arrived here by mistake, our page on trusted non GamStop casinos in the UK covers that separate market.
A Note on Accuracy
Figures like withholding tax, minimum odds requirements and jackpot leg counts move with operator terms and with changes to Kenyan gambling law. We check these against primary sources where possible, but if something you read does not match what an operator is currently offering, that gap is exactly what this contact page exists to close. Nothing here is tax or financial advice — for anything tied to your own tax position, speak to a qualified adviser or the Kenya Revenue Authority directly.
Thank you for reading closely enough to want to reach out. That kind of scrutiny is what keeps a comparison site honest.